Is there tracking with shipping?
The choice is up to you. We offer Standard Mail without tracking, registered mail with tracking as well as Courier. Some countries do not update the tracking info hence at times you will find that the tracking will stop updating the moment it reaches your home country.
Why don't you accept cancellations?
Actually this is not a hard and fast rule. Contact us quickly if you want to cancel and if we have not shipped yet, we will cancel the order for you. We tend to ship earlier than the estimated shipping date, so it's hard for us to gauge when you can cancel safely.
If we have shipped and we can't cancel, you can always send us the item back and receive a refund for the order in full.
It's very important to us that you enjoy your purchase :)
I bought a kit but I would like a PDF too for safekeeping.
That makes sense! If you would like to get the same PDF, let us know and we will arrange for you to get 50% off for the PDF.
I have an artwork I want as a cross stitch. Can you do that?
Of course we can! Simply send us a custom order request with the image attached. Let us know your preferred size and fabric count and we will send you a no-obligations final stitch preview with a quotation.
Can I sell my finished cross stitch?
Yes you can! While you can't distribute the pattern itself as it's under copyright, your finished cross stitch work is your own so you can definitely sell it on eBay, Etsy or anywhere else you like.