Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
The choice is up to you. We offer Standard Mail without tracking, registered mail with tracking as well as Courier. Some countries do not update the tracking info hence at times you will find that the tracking will stop updating the moment it reaches your home country.
Actually this is not a hard and fast rule. Contact us quickly if you want to cancel and if we have not shipped yet, we will cancel the order for you. We tend to ship earlier than the estimated shipping date, so it's hard for us to gauge when you can cancel safely.
If we have shipped and we can't cancel, you can always send us the item back and receive a refund for the order in full.
It's very important to us that you enjoy your purchase :)
That makes sense! If you would like to get the same PDF, let us know and we will arrange for you to get 50% off for the PDF.
Of course we can! Simply send us a custom order request with the image attached. Let us know your preferred size and fabric count and we will send you a no-obligations final stitch preview with a quotation.
Yes you can! While you can't distribute the pattern itself as it's under copyright, your finished cross stitch work is your own so you can definitely sell it on eBay, Etsy or anywhere else you like.